Customer Testimonials
Thanks for the opportunity of a new car, everything was very easy, thanks to Dominic Gomez for the help he was awesome.
Staff was friendly, listened to all of my concerns. Unfortunately all of the items weren't able to be fixed, but that's the car's issue, not the service department's issue. It wants me to rate the sales and management department - but I did not work with these people!
Best service I’ve ever received. The shuttle driver was kind and efficient. The gentleman checking me in was fabulous. He also checked me out at the end of my service and was super pleased t. The service team fixed the issue quickly. The team surely makes the service experience the best it can be.
I went in for Service on my 2021 Jetta and Alejandro at the service desk was very knowledgeable and answered all my questions and concerns. The service was completed in a timely manner. They also repaired a couple minor things for free. Highly recommended. This location is easily the best Volkswagen that I’ve been too.
I was out of town and this VW dealer gave me better service than the one I normally go to. Staff is super friendly and very helpful
The employees were friendly and kept me in the loop about the progress of my oil change and recall.
Fast service Friendly staff Pleasant experience They got me in an out fast for 10k service
Walked in my paperwork was ready, everyone was very friendly, went over my car before 10,000 mile service and did the same when I picked it up.
Vw car pros san Bernardino is great dealer this our second Atlas from them and big thank to Julian and Alain
Amazing customer service also has Fast and reasonable timing as well everyone was very helpful and respectful thank you
My service guy was very informative and most helpful Alejandro was great and so helpful.
Excellent Customer Service. Danny was great. Professional and attentive. My daughter and were very happy with Danny. We will definitely come back again and we will recommend our friends to come and see him.
Excellent service and great customer service vehicle repaired excellently. Will be repeat customer to this facility
Great customer service. Friendly staff and good time management. Also, great communication from staff towards customer.
Alejandro Barragan and the team were amazing as usual! Definitely recommending your location to family and friends! -Duane Ghosh (Regional Sales Manager - Alpha Motors)
Great service as usual. Eric kept to date on where things be were at. Nice guy!
Everything went smoothly, except it took to long. Must have been the computer. No complaints.
Alex and Rocky were extremely helpful getting me into the car I wanted. I showed up to the dealership with one in mind. I felt zero pressure to make the purchase. Alex was very knowledgeable about the vehicle and they both made the process smooth and comfortable. Rocky was super helpful when it came to financing and warranties. He listened to my concerns and was able to help me out with my needs without pressuring me into buying some warranty I didn’t need. Everyone at the dealership was extremely friendly and made the purchasing process more enjoyable than your ...
Janice provides EXCELLENT customer service! She keeps each customer informed with what is going on with their car when it is being serviced. She acknowledges everyone who walks in and is always pleasant and friendly. She has always been gracious to answer my questions
The facility is neat and staff are friendly. Waiting time is just as promised which is about an hour and a half.
Very pleasant and helpful experience. I can recommend their service to anyone. I definitively will come back for further services.
Alex provided exceptional customer service.My only concern is that since I’ve had my CC serviced here there is consistent turn over in the service department. Over the past 5 years I’ve worked with 6-7 service managers. Not sure what the challenges are however keep up the great customer service!
Janice was a pleasure to work with, she remembered our conversation from a few days prior & handled my service needs professionally.
Alex Cota was very friendly and courteous. He took care of the service and an unexpected recall in a timely manner.
Great service manager and informative and expedient service department. Thanks for all that you do. Sales needs to be at that level
1st time customer, EXCELLENT experience.. Janice was amazingly Awesome, courteous and kind ! GREAT EXPERIENCE , will be returning ! Highly recommend
This was my first time and Janice was beyond helpful, her customer service is impeccable!
Love this place! They helped me get into a 2021 Passat thank you Eder an Rocky
The attendant was prompt,courteous, and very polite. Received exceptional service at Pro Cars VW dearlership. I would highly recommend this dearlership without doubt. Thanks
Very helpful, able to get me scheduled for an appointment within a few days, then were very helpful during my appointment, gave me a ride with the shuttle to an appointment I had that afternoon.
Excellent efficient walk in repair service and results. Transparency. Tads yada yada yada a a a a a a a a a a a a
Your service dept. is excellent. Eric Martinez was great in getting back to me regarding the problem with my car. I value the service he provided.
Experience was great! Everyone was polite and friendly! Dominick went out of his way to make me feel like family and would go to him again on my next car purchase! Car Pros rocks!
Janice was very friendly and extremely helpful in resolving and repairing a broken interior part. Service was done on the spot and in a short time!
The service dept. is just great. Keep up the good work!!!!
3 years good experience with Service department. Always fast and professional. This time all paperwork was done over the phone and service handled completely by Matt.
I want to take a moment and recognize the team at Car Pros Volkswagen of San Bernadino. This was my first time here and the team completely lived up to my expectations and beyond. I had seen their ad on Facebook and went by their site, and ended up seeing a lightly used 2020 Toyota Prius Limited. I reached out and Manny got back to me. My finances aren't in the best shape of their life, but Manny and Matthew worked hard on finding a deal that would work for me. They ultimately did get me a good deal that ...
Great sales team did 90 percent of the deal over the phone. When I arrived car was ready and the paper work. Finance got me in and out
Great service! Seriously, great, great, great, great, great, great, great, fantastic, fantastic, super, awesome, respectful, caring, friendly, nice, enjoyable, relaxing atmosphere, free internet, great service.
This was my 1st visit and the service deparment was great! Made me feel very welcomed and very valued as a customer. Javier went over all my options and what would be done to my car. He kept in contact with me during my service to make sure all my needs were met. I would not want to take me car anyplace else after feeling so valued! Thank You!
I have been going to this dealer for years now and have never been disappointed. these words are filling the quota of 25 words. Yay.
Jasmin was very helpful & professional dealing with me from start to purchase. Not to mention she did a special favor for me to deliver the car to my place.
My experience buying a used car at Car Pros was excellent. Jasmin was helpful and efficient in assisting with all the details of the purchase. Absolutely no complaints.
Best car buying experience ever! Mike and his staff are phenomenal! I highly recommend this dealership. They were friendly attentive and worked with my needs. I will definitely be back!!
quick, and work was completed within time frame given, waiting area was very clean, was informed in a timely manner when vehicle would be ready. And to my surprise vehicle was washed when it was given back. Great performance.
We we’re looking for a new Volkswagen Tiguan for a good price and after looking around we saw that VW Of San Bernardino had the best prices. When we came in Joe was our salesman and he was very laid back and not overly pushy like other salesmen. He made us laugh and feel comfortable and happy when looking around the car lot. When we chose the Tiguan that we loved Mike the Sales Manager helped us crunch numbers and get our Tig down to an even better price then we expected! Next Yessir the financial manager helped us ...
I had a great experience with Car Pros VW in San Bernardino. I bought a 2015 VW Passat TDi (diesel), and I'm very happy with the car. Sales associate Santa Ramirez was very knowledgeable about the vehicle, answered all of my questions, with the exception of the diesel exhaust additive reservoir (located in the trunk) apparently necessary for newer diesel vehicles - which NO ONE knew about or could answer except for the service department. She knew everything about the Tiptronic shifting system, explained it to me, and showed me how to pair my phone through Bluetooth with the car. ...
SERVICE WAS EXCEPTIONAL! After only having our certified pre-owned Atlas for just about 90 days we had an issue with the rotors and brake pads. Dealer went above and beyond to right this wrong and helped out with the cost of the repairs. THANK YOU, Car Pros of San Bernardino!!!
This is a great dealership with great deals. Jazmin and Santa really helped me out to get a good deal on my truck. They were super friendly and didn’t make me feel pressured in any decision making. I recommend them to all my friends and family looking for a great deal on a great car 👍🏻
By far the BEST car shopping experience ever. Super fast,easy, and simple. I went in because I saw the 2017 Dodge Ram they had online. When I walked in the dealership I was nicely greeted by Jazmin. Both Jazmin and Santa were very helpful and answered all my questions. Thank you to Sales Manager Manny as well. I will definitely recommend this dealership 100%. Car Pros Volkswagen is by far the BEST!!!
Santa and Matt helped my wife and I out tremendously. We needed a car and they helped us find one. They wouldn’t stop until we walked out with our car. They went above and beyond and we are so grateful for them. Thank you so much Santa and Matt
Thank you to Santa for been a good sales agent at the dealership. Happy with the options that she gave me and the purchase of this amazing car Volkswagen
I have been car shopping for months!!! And nobody beats the hot deals like Volks Wagon of SB! Santa R. Guide me through the process. She made everything easy and very clear to me. Thanks to her and her crew I was able to get out of my old vehicle and get me in a brand new 2019 Jetta. They didn’t stop until giving me the best deal and get me approved for the car I wanted. I really recommend it and I am sending my family and friends to her. Honestly the best dealer .
Santa and Manny from VW of San Bernardino made my car buying experience a lot easier than I expected it to be. I had been car shopping for a while and they were always ready to answer any questions I had and I didn’t feel pressured to buy a car until I was ready. They made me feel really comfortable with the entire process and helped me get into the car of my dreams! I definitely would recommend this delearship to anyone who loves VW not only because of the cars but because of the awesome customer service!
Best dealership hands down 👌! They will go above and beyond to make sure you get the best deal/service/treatment/etc. Manny is incredibly patient and will work with you for whatever car you're trying to get. I was able to walk out of there last month with a VW Jetta SEL 2019 with a big big big smile! Thanks Manny!!! You're an awesome manager! I always go to this dealership for my oil changes, repairs, maintenance, inquiries and every single time I leave as a very happy client! No dealership compares to this dealership. Continue being excellent at ...
Walking into this dealership for the first time was the most welcoming experience I’ve had in all my car buying experiences. After a wonderful greeting, a test drive, and a mock up of my potential purchase order I was sold, but the dealer didn’t know that just yet. Mike Novin, the Sales Manager was extremely helpful, friendly, and willing to go the extra step for this potential buyer and this is what truly sold me on our certified pre-owned VW. My husband and I went back 2 days later to purchase a vehicle from this dealer and it was ...
Scott Clark in Internet Sales is fabulous. He's a straight shooter and offers a very competitive deal right from the start. He's honest and will not try to upsell you or take advantage of you. He's patient and happy to explain anything and everything and answer all questions you may have. And he is great on follow-through, without being pushy like so many others. If you want to make a deal, and if you want to keep it simple and know you're getting a good price, look no further. Just get in touch with Scott.