Welcome to
Volkswagen San Bernardino

Thanks for the opportunity of a new car, everything was very easy, thanks to Dominic Gomez for the help he was awesome.

DO NOT BUY FROM THIS DEALER!!! The managers here tampered with my income to sing me up for a terrible lease agreement . That is unethical and illegal . I later learned that they put that I earned 8k monthly , to which I did not because I was unemployed . I wasn’t asked for proof of income. They gave me a lease vehicle with all types of expensive service and maintenance contracts . I tried to speak with the general manager and he is by far the most unprofessional and RUDE person I have ever met . I mean , the people that work here are awful.

The first few reviews of this stealership are spot on. I was looking to buy a id.4 and trade in a 2020 Jeep Wrangler Ecodiesel with 16000 miles. KBB had the trade in value 36000 to almost 40000. They offered my 26000 like that was a great deal. I laughed and got up and walked out. I wasn't 3 miles away and they were texting me. The highest they ever got was 33000 and I told them I wanted 37000 I wasn't trying to get the 40000 as I know it's dealing not stealing. I went straight to Moreno Valley VW and got a great deal on a brand new 2023 and guess what they gave me 37000 for my Jeep as they knew the value of the vehicle. Should have knew something was up when I went into the SBVW and there wasn't anyone in there buying a vehicle on a Friday afternoon. I will never enter that dealership again even if the offered me a free vehicle.

Worst dealer ever. Crooks. I literally felt like they robbed from me. Swindlers. Both the sales manager and the finance manager are like mafia gangsters. They run their business on intimidation and scare tactics. It's no wonder why they have such a high inventory? The smart customers run away. And no Thank you I don't want to speak with your business manager! Is he the one that breaks my legs?

I waited six weeks for the part to arrive, only to find out half way through installation that it was the wrong one. 4 months later, I'm still waiting for them to finish the job. If you are looking for a fast, communicative service, please look somewhere else. PS: The car has been at their facility this whole time. 

Staff was friendly, listened to all of my concerns. Unfortunately all of the items weren't able to be fixed, but that's the car's issue, not the service department's issue. It wants me to rate the sales and management department - but I did not work with these people!

Best service I’ve ever received. The shuttle driver was kind and efficient. The gentleman checking me in was fabulous. He also checked me out at the end of my service and was super pleased t. The service team fixed the issue quickly. The team surely makes the service experience the best it can be.

I went in for Service on my 2021 Jetta and Alejandro at the service desk was very knowledgeable and answered all my questions and concerns. The service was completed in a timely manner. They also repaired a couple minor things for free. Highly recommended. This location is easily the best Volkswagen that I’ve been too.

I was out of town and this VW dealer gave me better service than the one I normally go to. Staff is super friendly and very helpful

The employees were friendly and kept me in the loop about the progress of my oil change and recall.

I went in to discuss numbers and value my trade on a new ID4. I understand that ID4's are in high demand and there's still a huge mark up. When I was shown monthly payments twice the amount I was looking for, Anthony (Chris) Farfan got his manager Mikel Sophoclis to come in and discuss options. I asked twice and had to guess once how much they were offering for my trade. They never told me. They suggested financing for 96 months, so I asked how much I would be financing and they never told me. Watch out for this dealership and particularly these 2 sales managers. They tried to tell me the mark up and or prices will never drop on the ID4. Just so you know, my trade is a 2021 Audi Q5e Prestige PHEV. This is the highest priced model Audi offers and they were trying to scam me on a super low trade value. It makes no sense since all the numbers will be on the contract you sign. I should've told them I'd take that deal and make them write everything up then walk out at the Las minute. They wasted my time. I told Chris how much I wanted to pay a month. He should've said we're to far apart and not waste anymore of my time. These are the games they play.

Fast service Friendly staff Pleasant experience They got me in an out fast for 10k service

Walked in my paperwork was ready, everyone was very friendly, went over my car before 10,000 mile service and did the same when I picked it up.

Vw car pros san Bernardino is great dealer this our second Atlas from them and big thank to Julian and Alain

Amazing customer service also has Fast and reasonable timing as well everyone was very helpful and respectful thank you